1. Agreement to Terms
By accessing or using the Numa Health platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.
2. Description of Service
Numa Health provides a cloud-based practice management platform designed for UK healthcare professionals. The Service includes patient record management, appointment scheduling, clinical notes, invoicing, team management, and related healthcare administration tools.
3. Trial Accounts
Numa Health offers a 30-day free trial period. During the trial:
- You have access to all standard features of the platform.
- No credit card is required to start a trial.
- Trial accounts are limited to 50 patients, 200 appointments, and 6 team members.
- At the end of the trial period, you may choose to subscribe to a paid plan or your account will be suspended.
- Data entered during the trial will be retained for 30 days after the trial expires, after which it may be permanently deleted.
4. Account Registration
To use the Service, you must register for an account by providing accurate, current, and complete information. You are responsible for:
- Maintaining the security of your account credentials and not sharing them with unauthorised persons.
- All activities that occur under your account.
- Notifying us immediately of any unauthorised use of your account.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law.
- Create multiple trial accounts to circumvent usage limits or trial restrictions.
- Attempt to gain unauthorised access to the Service or its related systems.
- Interfere with or disrupt the integrity or performance of the Service.
- Use the Service to store or transmit malicious code or content.
- Resell, sublicense, or redistribute the Service without our prior written consent.
6. Data Protection and Privacy
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our handling of personal data is described in our Privacy Policy. As a healthcare platform, we recognise that patient data constitutes special category data and apply appropriate safeguards.
7. Your Data
You retain all rights to your data. We do not claim ownership of any data you enter into the Service. You grant us a limited licence to host, store, and process your data solely for the purpose of providing the Service.
You are responsible for ensuring that your use of the Service complies with all applicable healthcare regulations and data protection laws, including obtaining appropriate patient consent where required.
8. Service Availability
We aim to provide 99.9% uptime for the Service. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible.
9. Limitation of Liability
To the fullest extent permitted by law, KESTRELPULSE LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Service.
10. Termination
You may terminate your account at any time through the account settings. We may suspend or terminate your account if you violate these Terms. Upon termination, we will provide you with a reasonable period to export your data.
11. Changes to These Terms
We may update these Terms from time to time. We will notify you of any material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions about these Terms, please contact us at legal@kestrelpulse.co.uk.